Terms & Conditions

Condon Architectural Hardware Terms & Conditions of sale, hereby referred to as “Terms”.

In these Terms, the expressions “GST”, “tax invoice”, “recipient” and “taxable supply” have the meanings given to the expressions in the New Tax Systems (Goods and Services Tax) Act 1999.


1. Prices

  • In Store: All prices quoted are subject to change without notice and all goods will be supplied at the prices current as at the delivery date from the Supplier to the Customer.

  • Online: The price of goods shall be specified by Condon Architectural Hardware at the time of purchase. Product pricing and availability of goods may vary at any time without notice.


 2. Payment

  • In Store: Customers may use any of the following payment methods in store:

    • Cash

    • Credit card (Visa, Mastercard, American Express) - 1.5% Surcharge.

    • Direct debit card (EFTPOS) - 1.5% Surcharge

  • Online: Payments for trade account customers are as per the Terms and Conditions of sale for credit accounts.

  • When placing an order online, full payment is required at order confirmation stage via Stripe Online Payment Gateway - 1.5% Surcharge

  • Customers may use any of the following payment methods online:

    • Visa

    • Mastercard

    • American Express


 3. GST

  • If GST is applicable on any supply made under or in accordance with these Terms, the recipient of the taxable supply must pay to the Supplier an amount equal to the GST payable on or for the taxable supply subject to the provision of a tax invoice.


4. Description of Goods

  • The customer acknowledges and accepts that Condon Architectural Hardware shall accept no liability with respect to and in accordance with clauses 4.2 to 4.5.

  • The descriptions, illustrations and performances contained in our products collection located in the Condon Architectural Hardware’s website, catalogues, price lists and other advertisements are approximate only by way of general description.

  • Goods are supplied in accordance with normal industry standards of manufacture and the Supplier will not be liable to the Customer in respect of goods which comply with these standards.

  • It is the purchaser’s responsibility to check all products for colour match, type, condition and quantities upon receipt. Colour matching to a previous delivery, order or sample cannot be guaranteed.

  • Product descriptions and images are as close as possible to the product on offer but may not be an exact representation due to limitations of actual viewing conditions, photographic techniques, printing techniques and image availability.


5. Delivery

  • Condon Architectural Hardware offers an on-site delivery service and a delivery fee will apply for the delivery of all products. This fee is subject to change without notice and the amount of the fee is to be confirmed with your sales representative upon placing your order.

  • Items considered by Condon Architectural Hardware staff members to be heavy or bulky may require a second person to assist with delivery, at which point the customer can choose to provide someone who is physically willing and able to assist or pay a two-man delivery fee.

  • Deliveries outside of the Condon Architectural Hardware store’s jurisdiction are subject to Condon Architectural Hardware’s discretion and may incur a higher fee, to be negotiated with the sales representative at the time of placing your order.

  • Additional delivery fees shall be included in the invoice value and are payable prior to the delivery being made to the Customer.

  • Customers must inspect all goods before signing for delivery as no claim for damage will be recognised if the goods have been signed for.


6. Special Orders

  • Condon Architectural Hardware is happy to place a special order for non-stocked products for Customers.

  • Extreme care should be taken selecting products for a special order.

  • Orders under $200 must be paid in full. Orders greater than $200 a minimum deposit of 20% of the value of goods is required at the time the order is placed except those customers who have a trading account with Condon Architectural Hardware. Custom/Made to order products must be paid in full prior to the order being placed with the supplier.

  • Goods must be paid for in full when they arrive in store and must be collected within 14 days of our notification.

  • Failure to pay for or collect the goods within 14 days of notification may result in the deposit being forfeited and resale of the goods.

  • If the order is cancelled prior to the manufacturer’s delivery the deposit may be forfeited and the customer may be liable for the full cost of the goods.

  • Special orders may be returned in accordance with our returns policy in Section 7 below, however special orders will incur a supplier restocking fee + freight unless returned due to a manufacturer’s fault or defect.

  • When ordering custom, made to order or non returnable products customers will be asked to confirm via email before the order is placed with the manufacturer.

  • Custom orders & non returnable items payment must be received prior to the order being placed with the supplier.


7. Refunds & Returns

To review our Refunds & Returns Policy, please click HERE.

8. Warranty Claims

  • All goods are sold subject only to the manufacturer’s guarantees and warranties, if any, and all other implied conditions and warranties in relation to the supply of goods which may by law be excluded are excluded.

  • The Supplier’s liabilities for a breach of a condition or warranty implied by Division 2 of Party 5 of The Trade Practices Act 1974 (other than Section 69) are limited to:

    • In the case of goods any one or more of the following as nominated by the Supplier:

      • the replacement of the goods or the supply of equivalent goods.

      • the payment of the cost of replacing the goods or acquiring equivalent goods.

      • the payment of the cost of having the goods repaired;

    • In the case of services either one of the following remedies as nominated by the creditor:

      • the supplying of the services again or

      • the payment of the cost of having the services supplied again

    • The Supplier will not be liable for any consequential loss claimed by the Customer as a result of the supply of goods as a result of any breach of this agreement by the Supplier.

    • The customer agrees that the Supplier is not liable for any advice or information provided by the Agents or Employees of the Supplier for any goods for a particular purpose and all such advice is at the Customer’s risk.

To submit a warranty claim HERE.


9. Supplier Claims

  • All claims made by the Customer against the Supplier must be made in writing within fourteen (14) days from the date of delivery.

  • The supplier will not be under obligation to accept goods returned by the customer and will do so only on the terms to be agreed in writing in each case and in particular all goods.

  • A handling/restocking fee will be determined by the Supplier and will be charged for all goods accepted by the Supplier for return. Fees will be deducted from the credit amount permissible.


10. Title

  • Until full payment for the goods has been made, the Customer acknowledges and agrees that the ownership of the goods shall remain with Condon Architectural Hardware.


11. Acceptance

  • The customer acknowledges and accepts when confirming an order with Condon Architectural Hardware either written or verbal, the customer hereby accepts the Terms and Conditions of Sale of Condon Architectural Hardware.

Should you have any questions regarding these terms, please don't hesitate to contact our team.