We have a 30-day return policy, you have 30 days after receiving your item to request a return. Any items that were made to order will not be refundable.
To be eligible for a return, goods and packaging must be in original condition. Packaging must be unopened and the item must be in resalable condition which is determined at our discretion. You will need to provide the receipt or proof of purchase.
Returns incur a 20% restocking fee, unless otherwise approved by our staff in writing.
All returns are subject to supplier acceptance.
Delivery of approved returns to be at the purchaser's expense.
To start a return, please contact us at admin@condonhardware.com.au. If your return is accepted, all items are to be sent to the below address for inspection. Items sent back to us without first requesting a return will not be accepted.
22 Centenary Drive, Goonellabah, NSW, 2480, Australia.
You can always contact us for any return question at admin@condonhardware.com.au.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, for example goods that are specially made to order. Please contact us if you have questions or concerns about your specific item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@condonhardware.com.au
